Finding Work You Love – A Great Career Move!
I know you’ve heard it: “Do what you love and you’ll never work another day in your life.” There’s SOME truth in that. But we need to be careful about how we spread the message.
Tips on Tipping from a World Traveler
It seems odd to me that people have such strong opinions about tipping – especially those opposed to it. I have traveled a lot over the last three decades. Not as much as the true “road warriors,” but far more than most people. I travel all over the US on a regular basis, and generally […]
Take A Stand! It’s Your Brand!
Every sales trainer will tell you one thing: You need to differentiate yourself.
Social Media Lesson: Don’t Build Your House on Borrowed Land
I have long advised businesses to avoid building their business on someone else’s platform. This is particularly true of social media. The second half of 2022 is a great example of why you need to think carefully before you build a business on a platform you don’t control.
Millennials (and Gen X) Are Not a Problem to Be Dealt With
I have never believed most of the common wisdom spread about Millennials (and Gen X and Gen Z). And after about fifteen years of hearing “advice” focused on these younger generations, I think I finally figured out where the advice goes bad: It is extremely superficial and meaningless
Book Sales Strategies: Let the Data Drive the Strategy
The bottom line is something you already know: Sales is hard. I happen to make enough money to live on by selling books. But that’s after I spend a lot of time and money creating and fine-tuning every single piece of the sales and marketing process. I lay it out for you below.
Omega Mart – A Great Experience in Bad Customer Service
I often tell people that most bad customer service happens when employees don’t know why their job exists. I think that’s the case here, with the woman I’ll call Marin. I think she thinks her job is to enforce the rules. . .
Lessons from the “Great Resignation”
Few changes are permanent. People take jobs and leave jobs. Sometimes they go back to a job. Sometimes they change careers, or move across country. Everything keeps evolving. Tune into it and think about where you want to fit. Every day, be a little bit more of what you wish to become.
CX is Not the Same as Customer Service
Service delivery involves a whole lot of stuff the customer never sees or experiences.
Rule: We Only Work with People We Like
In my book, The Absolutely Unbreakable Rules of Service Delivery, I mention that I have worked hard to apply certain rules across both my personal and professional lives. One of these rules has served me well across the board: We Only Work with People We Like At home, this is largely about work/life balance and […]
