Quitting Has A Bad Name

The process of trimming – quitting something important – is rarely easy. It can be almost heart breaking.

Lessons from the “Great Resignation”

It’s not over yet. The unemployment numbers for January were released a few days ago. Looks like 4.3 million people quit their jobs in January. That means that over 3% of working Americans have quit their jobs each month for eight months in a row. Many of us are asking, “What’s going on?” There are […]

Your Mind Doesn’t Do You A Lot of Favors

When we recall memories, we also apply filtering. As we pull them out of storage, we re-write them just a bit to fit within our world view and to provide consistency with other memories.

Rule: We Only Work with People We Like

In my book, The Absolutely Unbreakable Rules of Service Delivery, I mention that I have worked hard to apply certain rules across both my personal and professional lives. One of these rules has served me well across the board: We Only Work with People We Like At home, this is largely about work/life balance and […]

Advice to Employees – and What It Means to Managers

Advice to Employees - and What It Means to Managers

As I go through my days and weeks, I talk to a lot of people. Most, I admit, are self-employed or the owners and managers of small companies. But, of course, I also talk to a lot of “normal” people who have jobs and work for someone else. They work for those owners and managers […]

Are You Addicted to False Productivity?

I love to read. Sometimes, that means online (on a computer), or on a device such as my Kindle. But mostly, I love to read actual paper-based books and magazines. This is due in part to my age. I grew up reading books. More specifically, I grew up reading books with a pencil in my […]

Defend Your Sanity: Make Your Own Zoom Rules

A year ago, many people had never heard of Zoom. We have been using it for years. In fact, because of various programs I run, my company has four separate Zoom logins in order to accommodate all of our training programs and needs under one account. But the world changed when . . well, when […]

Slow Down, Get More Done

This is so central to my life and my business that I had a poster made for my wall that says, “Slow down, get more done.” There are any levels to this advice. The simplest one is that sometimes you are so intent and frustrated in your work that you cannot make progress. For example, […]

Work ON Yourself, Not Just In Yourself

One of the truly great books I’ve read in my life is The E-Myth Revisited by Michael Gerber. If I could make every small business owner in the world read one book, it would be this one. For many years, I re-read this book every year. Now, after thirty years, I re-read it every other […]

Do Not Be Interrupt-Driven

This is an Absolutely Unbreakable Rule. In both your personal and professional life, you should avoid interruptions. This rule follows from another: Prioritize Everything!. I’m a huge fan of silencing my phone and having it off at all times. With rare exceptions, for example when I’m expecting a call, my phone is off, and it’s […]